DEPARTMENT OF REHABILITATION SERVICES
DIVISION OF VOCATIONAL REHABILITATION
COMMUNITY REHABILITATION SERVICES UNIT
Manager Training Resource Book
Web
Site: http://www.onenet.net/~home/milestone
I.
INTRODUCTION
.
1
II.
MANAGER MINDSET
.
1
A. Philosophy
.
1
B. Manager Roles
..2
C. Management Style
.3
D. Workplace battles
.
8
E. Being politically
correct
.
9
F. Seven Secrets of Successful Managers by
Patrick Malone
..11
G. Managing change
.
14
H. Management Tips from
CRSU
.
17
I. Micromanager and Their Fading Bottom
Line by Jack D. Deal
...20
III.
FACILITY/AGENCYS POLICY AND PROCEDURES
.
1
A. Human
Rights Commission
3
B. Sexual
Harassment
.
5 C. Universal Precautions/HIV/AIDS
policy
...8
D. Confidentiality
..20
E. Business Advisory Council
.
.
.27
IV. PERSONNEL
..1
A. Hiring
.
1
1. ES job
descriptions/qualifications
.
..1
2. Example Francis Tuttle Vo Tech Center
..3
3. Ad suggestions
6
4.
Interview process
7
a. Guide
to Pre Employment Interview Practices
.11
b. Examples
of interview questions
..11
c. Examples
of interview essays
..15
d. Additional
questions you may wish to include
.23
e. Taliaferro
Mental Health Center Interview Questions
..
.26
f. Interview
Rating Form
.29
B. Supervision
..
30
1. Establishing
authority
....30
2.
During employee performance review period
.
..31
3.
Establish expected outcomes for your
staff
.
..31
4. Assessment/evaluation
..32
5. Required
job coach documentation
...32
6. Corrective discipline
..
33
7. Employee termination
....35
a. Legal
restrictions
..35
b. Using
proper termination procedures
.
..37
c. Termination
..38
1. Before
firing for misconduct or poor work
.38
2. Involuntary
termination
...40
d. Voluntary
resignation
...41
e. Economic
layoff
42
f. Releases
and severance agreements
..43
g. Avoiding
employee problems
...45
8. Increased Profits From Systematic
Supervision by Robert H.
Kent,
Ph.D., CMC
.
47
9. Degrees of Delegation by Communication Concepts
.
49
C. Staff training
.
51
1.
Communication
.
.51
a. Ten
Tips for Tip-Top Listening
53
b. Barriers
to effective listening
.
54
c. Feedback
..55
2. Staff meetings
59
Weve Got to Stop
Meeting Like This by Jack Pachuta
60
3. Empowering Job
Coaches
..
.64
MILESTONE PAYMENT
SYSTEM
...
.1
V. DEVELOPMENTAL
DISABILITIES
1-31
VI. MENTAL HEALTH
...1-27
VII. EMPLOYMENT AND RETENTION
.1-6
VIII. JOB PLACEMENT
..1-6
IX. PROGRAM/ORGANIZATIONAL
REQUIREMENTS
.1
A. CRSU/SE
expectations
...
..1
1. Reports
.
.
..1
2. Meeting and training
attendance
.
..1
3. Time management/organization
2
4. General suggestions
.
4
Time
Bandits by Jacquelyn Lynn
..
..6
How
Successful Are You at Managing Procrastination
by Mershon Shrigley
..
.
..8
B. Budget/Money
Management
....11
1. Tracking
.
13
a. internal (your agency)
...13
b. external
(DRS)
.
.14
2. Record Keeping
.....16
3.
How to Cut Costs by Gene Siciliano
..31
C. How
to prepare the yearly report and next
years plan
...
35
Totally Organized
Business Gazette
...
40
X. QUALITY INDICATORS
.
1
A. Best Practices
..1
1. Situational
Assessment
.
.2
2. Natural
Supports
.
..4
3. Job
Carving
11
B.
Use of Management Reports
...13
C.
APSE Quality Indicators
.
15
D.
APSE Ethical Guidelines
.
20
E.
Three Dimensions of Ethics by Dr. Richard Baumgartner
.
.
.26
APPENDIX
Acronyms
Budget
Forms (IX Prog/Organization Requirements)
Individual
Milestone Tracking Form
Program
Milestone Tracking Form
Milestone
Packets Checklist
Job
Coach Evaluation Form Completed by Employer
CRSU
Monthly Billing Report
Client
Assistance Program
Definitions
Handbooks
A
Guide to Disability Rights Laws
Oklahoma
Disability Etiquette Handbook
Your
Rights and Responsibilities
Internet
On-line
Addresses of Interest in the Field of Disabilities
Workforce
Development Web Sites
Oklahoma
Commission on Children and Youth Pamphlet
Program
list
Supported
Employment
DDSD
Community Contracts
Mental
Health
Resource
list/Bibliography
Technology
Center Special Services Staff
Toll
Free Hotlines for Disability Programs