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655 Research Parkway, Suite 200 |
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Mary Jo Linder, CPPO,
CPPB, CPO Director, Business Services & Administration Tele: (405)
225-9407 Fax: (405) 225-9207 |
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3COM CORPORATION
CONTRACT No. 200112
CONTRACT TITLE: 3COM
HARDWARE, SOFTWARE AND SERVICES
CONTRACT PERIOD:
WEB SITE ADDRESSES: OneNet: www.onenet.net/ops
AUTHORIZED CUSTOMERS: All state entities identified as municipal, county, hospital, state agency or educational institution eligible for direct connection to OneNet under its Client Connection Policy. http://www.onenet.net/clientservices/category1/sub2/clientconnecpolicy.htm
CONTRACT TERMS AND CONDITIONS: All end users agree to abide by the terms and conditions outlined in the attached agreement and agreed to by the State Regents.
CONTRACT PRICING: A fixed discount schedule (Exhibit B) is attached.
SHIPPING: F.O.B. Destination.
CONTRACT PERFORMANCE: Contract performance will be monitored and any infractions of the contract by either agencies or vendor will be reported to the Director of Business Services and Administration at the Oklahoma State Regents for Higher Education.
CONTRACT ADMINISTRATOR:
3COM Tele: 901-853-5875
350 Campus Drive FAX: 888-867-0817
Marlborough, MA 01752 FEI#: 94-2605794
ATTN: Frank Boswell frank_boswell@3com.com
CONTACT
INFORMATION:
Mediasoft, Inc.
7200 Broadway Extension
Oklahoma City, OK 73116
Federal ID #: 73-1179836
Sales Contact: Becky Rivera
Phone: 405-607-2048
Fax: 405-607-2071
Email: BRivera@MediaSoftUSA.com
Contract Administrator: Bob Alfson, CEO
Phone: 405-607-2000
Fax: 405-607-2071
Email: BAlfson@MediaSoftUSA.com
Nsync Services, Inc.
10808 S. Memorial, # 101
Tulsa, OK 74133
Federal ID #: 76-0627178
Sales Contact: Larry
Singletary
Phone: 918-369-9517
Fax: 918-369-9519
Email: ls@nsyncservices.com
Contract Administrator: Greg
Wright
2418 Pearwood Court
Grand Prarie, TX 75050
Phone: 972-641-7426
Fax: 972-641-8093
Email: gw@nsyncservices.com
Jump Technology Services
6301 East 41st Street
Tulsa, OK 74135
Federal ID #: 73-1587631
Sales &
Contracting Contact: Tom Powers
Phone: 918-624-5867
Fax: 918-270-6650
Email: tom.powers@jumpfaster.com
PC Mall Gov, Inc.
2201 Cooperative Way, Suite 301
Herndon, VA 20171
Federal ID#: 33-0964088
Sales Contact: Sharon
Ennis
Phone: 800-625-5468
Fax: 703-904-0566
Email: SharonE@pcmall.com
Contract Administrator: Christine
Judd
Phone: 800-625-5468
ext. 8163
Fax: 703-904-0566
Email: ChristineJ@pcmall.com
201 S. Eagle Lane
Oklahoma City, OK
73128
Federal ID#: 73-1425316
Sales & Contracting Contact: Mike Robichaux
Phone: 405-787-7878
Fax: 405-78-1117
Email: mrobichaux@smart-technologies.com
Contract Administrator: Gary
Hudson
Phone: 405-787-7878
Fax: 405-787-1117
Email: ghudosn@smart-technologies.com
United Systems,
Inc.
4335 Classen Boulevard
Oklahoma City, OK
73118
Federal ID#: 73-1539123
Sales Contact: Scott
Walderbach
Phone: 405-523-2162
Fax: 405-523-2185
Email: swalderbach@unitedsystemsok.com
Contract Administrator: Rick
Loven
Phone: 405-523-2162
Fax: 405-523-2187
Email: rloven@unitedsystemsok.com
3Com
State
& Local Government Sales Agreement
between
3Com
Corporation
and
(Customer)
Effective
Date: ________________________________
Contract
#: ___________________________________
List
of Exhibits
Exhibit A –
Discount Schedule
Exhibit B –
U.S. Export/Re-Export Requirements
Exhibit C –
Contract Sales Report Format
Exhibit D –
3Com State of Oklahoma Price List
Exhibit E –
3Com Service Agreement Terms and Conditions
3Com
State
& Local Government Sales Agreement
This Agreement is made on ____________________, 2002 ____ ("Effective Date") between:
3Com Corporation ("3Com") and __________________________________________
5400 Bayfront Plaza
P.O. Box 58145
Santa Clara, CA 95052-8145 __________________________________________
(408) 326-5000 Address
FAX (408) 326-5001
Attn: Sales Contract Administrator __________________________________________
M/S 1404 City State Zip
__________________________________________
Phone Number
__________________________________________
FAX Number
Subject to the terms and conditions set forth herein below, the parties hereto have caused this Agreement to be executed by their duly authorized representatives on the date(s) shown below.
3Com Corporation Okla.
State Regents for Higher Education
Signature______________________________ Signature___________________________________
Printed________________________________ Printed_____________________________________
Title__________________________________ Title_______________________________________
Date__________________________________ Date_______________________________________
==========================================================================
3Com
State
& Local Government Sales Agreement
INDEX
Signature
Page
RECITALS
TERMS
AND CONDITIONS
1
Scope
2
Type of Contract
3 Term
4 Termination
4.1 Termination for Convenience
4.2 Termination
for Cause
4.3 Obligations
Upon Termination or Expiration
5 End-User Software License
6 Payment Terms
7 Discounts
8 Price Reduction
9
Price Increases
10
Contract Sales Reporting and Payment
11
Contract Sales Report Format
12
Use of Resellers
13
Order Processing and Payments
14
Shipping and Handling Fees
15 Taxes and Duties
16 Export Control Regulations
17 Warranties
17.1 Hardware Warranty
17.2 Software Warranty
17.3 Warranties Exclusive
18 Non-Warranty Repair Service
19 Patent and Copyright Indemnity
20 Limitation of Liability
21 Product Changes
22 Confidentiality and Publicity
23 General
23.1 Entire Agreement
23.2 Force
Majeure
23.3 Notices
23.4 Waiver
23.5 Severability
23.6 Assignment
23.7 Photocopy
of Original
23.8 Dispute
Resolution
23.9 Governing
Law
23.10 Choice of Language
23.11 United States Government End Users
State
& Local Government Sales Agreement
RECITALS
A. 3Com
develops, manufactures, and sells or licenses certain hardware and software
products under the 3Com(R) trademark. Attached
as Exhibit D is 3Com’s price list for the products and services that 3Com may
provide to Customer under this Agreement. Products purchased under this
Agreement must be for Customer's own use.
B. By
this Agreement the parties have set forth the following conditions under which
Customer will purchase from 3Com.
The following terms shall have a
defined meaning as used in this Agreement:
"Customer" means the
entity who, for the purposes of this
Agreement, is a purchaser or licensee of computer products who acquires such
products for its own internal use rather than for distribution or resale. "Customer" includes counties,
school districts, municipalities, vocational-technical schools, institutions within
the state system, other state agencies, and any entity eligible for direct
connection to OneNet under its Client Connection
Policy. “Hardware” means those
networking products and similar equipment and also including options,
accessories and attachments to such products and equipment. Hardware includes as a component thereof any
media fixedly embedded therein such that it is not normally replaced except for
maintenance and repair. Hardware may
include in its meaning, depending upon context, a system or systems consisting
of tangible equipment and Software.
"3Com" means 3Com
Corporation, a Delaware corporation with its principal place of business
located at the address shown on page ii.
"Products" includes both
Hardware and Software, unless a particular usage indicates otherwise.
“Reseller” means a distributor,
dealer, or value-added reseller designated by 3Com who participates as a
primary distribution source for 3Com.
"Software" means those Products
described in the 3Com Price List that are computer programs in object code
form.
TERMS
AND CONDITIONS
The parties agree as follows:
1 Scope
This Agreement sets forth the terms
and conditions governing the acquisition of networking
hardware and software, including installation, configuration, extended
warranties, maintenance and other incidental services (including, but not
limited to, consulting and training). Customer may purchase Products
from 3Com or any 3Com-authorized reseller under the terms of this Agreement,
for shipment to destinations within the State of Oklahoma.
2
Type of
Contract
This Agreement will be a
non-encumbered firm fixed price contract for an indefinite quantity. 3Com or any 3Com-authorized reseller must
clear shipments with requesting agency prior to shipping any portion of this
contract. 3Com or any 3Com-authorized
reseller may accept purchase orders issued by counties, school districts,
municipalities, vocational-technical schools, institutions with state system,
other state agencies, and any entity eligible for direct connection to OneNet under its Client Connection Policy.
3 Term
The term of this Agreement shall be
for one year from the effective date
with three (3) automatic one-year renewal options.
4 Termination
4.1 Termination
for Convenience. The Oklahoma State
Regents for Higher Education (State Regents)
may terminate this Agreement, at will, at any time, with or without
cause, by written notice to 3Com given not less than thirty (30) days prior to
the effective date of such notice. After
the first six months, 3Com may terminate this Agreement with (120) days written
notice to Customer. In no event shall
either party be liable for termination of this Agreement pursuant to this
Subsection.
4.2 Termination
for Cause. Either party shall have the right to
terminate this Agreement for cause if the other party:
(a)
fails to perform any material term or condition of this Agreement, and
does not remedy the failure within thirty (30) days after receipt of written
notice of such default given by the non-defaulting party; or
(b)
becomes insolvent, files or has filed against it a petition under
applicable bankruptcy or insolvency laws which is not dismissed within ninety
(90) days, proposes any dissolution, composition or financial reorganization
with creditors, makes an assignment for the benefit of creditors, or if a
receiver, trustee, custodian or similar agent is appointed or takes possession
with respect to any property or business of the defaulting party.
4.3 Obligations
Upon Termination or Expiration.
The termination or expiration of this Agreement shall in no way relieve
either party from its obligations to pay the other party any sums accrued
hereunder prior to such termination or expiration or affect the limitation of
liability. The obligations identified in
the United States Government End Users and Export Control Regulations clauses
shall survive indefinitely. Other
obligations which shall survive for a period of five (5) years from the
termination or expiration of this Agreement include: security interest and
reservation of title; taxes and duties;
and patent and copyright indemnity provisions set forth herein. All warranties and confidentiality provisions
shall remain in effect for their stated duration.
5 End-User Software License Agreement
Software is subject to an End-User
License Agreement. If there is any
inconsistency between this Agreement and the End User License Agreement, this
Agreement will prevail. By its terms,
such End-User License Agreement prohibits unauthorized copying. Customer agrees to abide by the terms of the
License Agreement.
6 Payment Terms
Standard payment terms are net
thirty (30) days after issuance of the invoice.
The invoice is issued upon shipment.
Customer must give 3Com written notice of any discrepancies among the
purchase order, the invoice, and the Products received, within thirty (30) days
after receipt of the Products or the invoice, whichever occurs later. If there is any dispute as to a part of a
shipment, Customer will pay for the undisputed part of that shipment. 3Com reserves the right to charge Customer
interest on any delinquent balance. This
interest is computed on a daily basis for each day that the payment is delinquent,
at the lesser of eighteen percent (18%) per year or the maximum rate permitted
by law. 3Com reserves the right to
refuse shipment to Customer if Customer is delinquent in making payments to
3Com. All payments to 3Com shall be in
U.S. dollars, free of any restrictions and less any Withholding Tax (defined in
Section 15, Taxes and Duties, below).
Customer grants 3Com a security interest in products purchased under
this Agreement to secure payment for those products purchased. If requested by 3Com, Customer agrees to
execute financing statements to perfect this security interest.
7 Discounts
The list prices for the Products, as
set forth from time to time in 3Com's applicable Price List, are used in
computation of prices charged to Customer by 3Com. The discounts set forth in Exhibit A -
Discount Schedule shall apply to Products included in 3Com’s Price List for the
United States. 3Com shall have the
right, in its sole discretion, to add or delete Non-Discountable Products from,
and to change discount categories in, the then-current applicable Price List,
upon giving at least thirty (30) days written notice.
As additional consideration
for the execution of this Agreement, 3Com will {periodically} remit, or cause
to be remitted, to the State Regents/OneNet an amount
equal to two percent (2%) of the gross sales made pursuant hereto. 3Com’s obligation to pay can be satisfied by
the performance of a third party identified by 3Com. However the required payments are made, the
obligation for timely payment remains the responsibility of 3Com.
8 Price Reduction
Price Decreases shall take effect automatically
during the contract term where:
(a) List Price is Reduced. Contractor
lowers its pricing for Product and/or services to its customers during the
contract term. In such case the
Contractor shall lower Contract pricing in accordance with the established
pricing structure as outlined in Exhibit A; or
(b) Special Offers/Promotions. Contractor offers any customer generally during the term of the Contract other
more advantageous special promotions or special discount pricing, in which case
the maximum discount associated with such offer or promotion, if greater than
the discount otherwise available under this Contract (“Contract discount”),
shall, for transactions on the same terms or for the life of such special offer
or promotion, be used in lieu of the Contract discount in the calculation of
the Contract Price.
(c) Special Offers/Promotions
to Authorized Users Under/Outside of Contract. Contractor may offer
Customers, under either the Contract or any other contracting vehicle,
competitive pricing which is lower than the rates set forth herein at any time
during the Contract term and such lower rates shall not be applied as a global
price reduction under the Contract pursuant to the foregoing paragraph (b).
9 Price Increases
3Com may increase the prices of
Products set forth in its Price List by written notice to State Regents not
less than thirty (30) days prior to the effective date of such increase. Orders issued by Customer prior to the
effective date will be invoiced at the prior lower price provided the shipments
are scheduled to ship within sixty (60) days of the effective date. All orders issued after the effective date,
or those in the backlog which are scheduled to ship sixty (60) days or more
after the effective date shall be subject to the price increase.
10 Contract Sales Reporting and Payment
3Com will submit periodic reports to
the State Regents reflecting the total sales made under this Agreement. These reports and the discount payments are
due within thirty (30) business days after the close of the sales period. The sales period may be monthly or quarterly,
but no later than quarterly, as agreed upon by 3Com and State Regents . Reports and Discount payments will be
remitted to the attention of:
Mary Jo Linder, Director
Business Services and Administration
Oklahoma State Regents for Higher
Education
P.O. Box 108850
Oklahoma City, OK 73101-8850
11 Contract Sales Report Format
Reporting information will be
submitted in the format identified as Exhibit C to this Agreement.
12 Use of Resellers
The State Regents authorizes 3Com to utilize designated
resellers to participate as alternate distribution sources for 3Com. Resellers may be added at any time during the
term of the Agreement at the discretion of 3Com. Such participation is subject to the
following conditions:
A. 3Com will
provide the State Regents , in advance, with reseller ordering and billing
addresses.
B. 3Com shall be
fully liable for the resellers’ performance and compliance with all contract
terms and conditions herein.
C. Products
ordered directly from the resellers are subject to all terms and conditions of
this Agreement. Resellers may only offer
those products and services approved by the State Regents for sale under the Agreement.
D. 3Com’s pricing
in Exhibit D constitutes a ceiling price, which shall be the maximum price
payable by authorized users under this Agreement. Resellers may not charge more than the
ceiling rates set forth in Exhibit D, but may offer Customers lower pricing
than the ceiling pricing set forth therein.
13 Order Processing and Payments
All Customer purchase orders will be placed directly with the participating Resellers.
Invoices shall be submitted by Reseller directly to the Customer. All payments for products and/or services purchased under this Contract shall be made to the Reseller by the Customer.
Although Customer may use its
standard purchase order and other forms, and Reseller may use its standard
order acknowledgement and invoice and other forms, the terms and conditions of
this Agreement will prevail over Customer's and Reseller’s forms and any
inconsistent, conflicting, different or additional terms in such form will be
of no effect.
14 Shipping and Handling Fees
The price to the Customer under this
Contract shall include all shipping and handling fees. Shipments will be F.O.B.
Customers destination. No additional
fees shall be charged to the Customer for standard shipping and handling. If
the Customer requests expedited delivery, Customer will be responsible for any
charges for expedited delivery.
15 Taxes and Duties
All stated prices are exclusive of
any taxes, fees and duties or other amounts, however designated, and including
without limitation value added and withholding taxes which are levied or based
upon such charges, or upon this Agreement.
Any taxes related to products purchased or licensed pursuant to this
Agreement shall be paid directly by Customer or Customer shall present an
exemption certificate acceptable to the taxing authorities. Applicable taxes shall be billed as a
separate item on the invoice, to the extent possible.
16 Export Control Regulations
Customer will not export or
re-export the Products (including their accompanying documentation or any
copies thereof) purchased under this Agreement in violation of any applicable
laws or regulations of the United States or in the country in which Customer
obtained them. Customer agrees to comply
with the U.S. Export/Re-Export Requirements set forth in Exhibit B, attached
hereto and incorporated herein by reference.
The list of countries in Exhibit B is accurate as of May, 1999. Such list is subject to change by the U.S.
Government, and it shall be considered updated to be consistent with
then-current U.S. law. Additional
information about Customer may be required before encrypted Products may be
purchased. The purchase will be allowed
only if it is in full compliance with U.S. law.
3Com may require Customer to fill out and execute additional export
control documents.
3Com agrees to use commercially reasonable
steps to obtain, at 3Com's expense, all documentation required by the United
States Export Administration Regulations and/or other authorities to permit the
exportation of Products (including their accompanying documentation or any
copies thereof) to Customer. Customer
agrees to obtain and provide International Import Certificates and/or other
support documentation required by 3Com in order to apply for U.S. export
licenses. Customer agrees to furnish
3Com with all necessary information needed for the export licensing process in
a timely manner. 3Com shall have no
liability or obligation to Customer if the responsible government authorities
decline to issue any such export licenses or if such licenses are not issued in
a timely manner. ALL ORDERS ISSUED
PURSUANT TO THIS AGREEMENT ARE SUBJECT TO THE OBTAINING OF SAID LICENSES.
If Customer chooses to use a freight
forwarder or agent, other than a 3Com preferred freight forwarder, to export
Products (including their accompanying documentation or any copies thereof)
from the United States, Customer or its properly authorized agent or forwarder
must hold a properly executed power of attorney to prepare and sign Shipper’s
Export Declarations as exporter of record from the United States.
17 Warranties
17.1. Hardware
Warranty. 3Com warrants
to Customer that all Hardware sold by 3Com to Customer under the terms of this
Agreement will be free from defects in workmanship and materials under normal
use and service for length of time indicated in the User Guide accompanying the
product.
3Com’s sole obligation under this express warranty shall be, at 3Com’s option
and expense, to repair the defective Product or part, deliver to Customer an
equivalent Product or part to replace the defective item, or if neither of the
two foregoing options is reasonably available, 3Com may, in its sole
discretion, refund to Customer the purchase price paid for the defective
Product. All Products that are replaced
will become the property of 3Com.
Replacement Products may be new or reconditioned. 3Com warrants any replaced or repaired
Product or part for ninety (90) days from shipment or the remainder of the
initial warranty period, whichever is longer.
17.2 Software Warranty. 3Com warrants to Customer that each Software
program licensed from it will perform in substantial conformance to its program
specifications for a period of ninety (90) days. 3Com warrants the media containing Software
against failure during the warranty period.
The warranty commences on shipment by 3Com. No updates are provided under this
Agreement. 3Com's sole obligation with
respect to this express warranty shall be (in 3Com's discretion) to refund the
purchase price paid by Customer for any defective Software, or to replace any
defective media with Software which substantially conforms to applicable 3Com
published specifications. Customer
assumes responsibility for the selection of the appropriate applications
program and associated reference materials.
3Com makes no warranty or representation that its Software will meet
Customer’s requirements or work in combination with any hardware or
applications software products provided by third parties, that the operation of
the Software will be uninterrupted or error-free, or that all defects in the
Software will be corrected. For any
third party products listed in the 3Com Software documentation or
specifications as being compatible, 3Com will make reasonable efforts to
provide compatibility, except where the non-compatibility is caused by a "bug"
or defect in the third party's product or from use of the Software not in
accordance with 3Com’s published specifications or user manual. THIS
3COM PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD PARTY SOFTWARE, THE USE OF
WHICH IS GOVERNED BY A SEPARATE END USER LICENSE AGREEMENT. THIS 3COM WARRANTY DOES NOT APPLY TO SUCH
THIRD PARTY SOFTWARE. FOR THE APPLICABLE
WARRANTY, PLEASE REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF
SUCH SOFTWARE.
17.3 Warranties Exclusive. IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY AND CORRESPONDENCE WITH DESCRIPTION, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. 3COM'S WARRANTIES CONTAINED HEREIN RUN ONLY TO CUSTOMER, AND ARE NOT EXTENDED TO ANY THIRD PARTIES. 3COM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
3COM SHALL NOT BE LIABLE UNDER THIS
WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE
PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S
MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO
OPEN, REPAIR OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE
INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, POWER CUTS OR
OUTAGES, OR ACTS OF GOD.
18 Non-Warranty Repair Service
Non-warranty repair services for
Hardware will be provided at a 3Com designated facility for a fixed price. When a Product is obsoleted,
3Com will issue an obsolescence notice that will state the period of time that
repair service will continue to be available.
Spare parts are normally available for two (2) years after obsolescence,
and repairs are normally available for five (5) years after obsolescence.
19 Patent and Copyright Indemnity
3Com shall, at its own expense,
defend or settle any suit or proceeding that is instituted against Customer to
the extent such suit or proceeding alleges that any Product sold by 3Com
hereunder infringes any duly issued patent or copyright of the United States,
and shall pay all damages awarded therein against Customer or agreed upon in
settlement by 3Com; provided that Customer (i) gives
3Com immediate notice in writing of any such suit, proceeding or threat
thereof; (ii) permits 3Com sole control, through counsel of 3Com’s choice, to
answer the charge of infringement and defend and/or settle such suit; and (iii)
gives 3Com all the needed information, assistance and authority, at 3Com’s
expense, to enable 3Com to defend or settle such suit.
The above provision shall not apply
to, and 3Com shall have no liability or obligation for, any infringement
arising from the following: (i) any modification, servicing or addition made to the
Product by anyone other than 3Com; (ii) the use of such a Product as a part of
or in combination with any devices, parts or software not provided by 3Com;
(iii) compliance with Customer’s design requirements or specifications; (iv)
the use of other than a current unaltered release of the Software available
from 3Com; or (v) the use of such Product to practice any method or process
which does not occur wholly within the Product.
This exclusion applies to the extent that the infringement would have
been avoided but for such modification, combination, compliance with
specifications, use of other than the current release, or practice of such
method or process.
In the event the use of any Product
purchased from 3Com be enjoined, or in the event 3Com wishes to minimize its
potential liability hereunder, 3Com may, at its sole option and expense: (i) procure for
Customer the right to use such Product;
(ii) substitute a functionally equivalent, non-infringing unit of the
Product; (iii) modify such Product so
that it no longer infringes but remains functionally equivalent; or (iv) if none of the foregoing are
commercially feasible, take back such Product and refund the purchase price
paid by Customer for such Product, depreciated over a five (5) year period using
the straight line method. 3Com shall in
no event be obligated to accept new orders for Products which are subject to a
claim of infringement covered under this Section.
THIS SECTION STATES 3COM'S TOTAL
RESPONSIBILITY AND LIABILITY, AND CUSTOMER'S SOLE REMEDY, FOR ANY ACTUAL OR
ALLEGED INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHT BY ANY PRODUCTS
DELIVERED HEREUNDER OR ANY PART THEREOF AND IS IN LIEU OF AND REPLACES ANY AND
ALL OTHER EXPRESS, IMPLIED OR STATUTORY WARRANTIES REGARDING INFRINGEMENT
20 Limitation of Liability
TO THE FULL EXTENT ALLOWED BY LAW
THE PARTIES EXCLUDE ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE
DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION
WITH THE SALE, INSTALLATION, USE, PERFORMANCE, FAILURE OR INTERRUPTION OF THE
PRODUCTS PURCHASED OR LICENSED UNDER THIS AGREEMENT. THE EXCLUSIONS STATED IN THIS PARAGRAPH ALSO APPLY
TO 3COM'S SUPPLIERS.
NOTWITHSTANDING ANY OTHER PROVISION
OF THIS AGREEMENT, THE MAXIMUM LIABILITY OF EITHER PARTY HEREUNDER SHALL NOT
EXCEED THE PURCHASE PRICE OF THE PRODUCTS PURCHASED DURING THE TERM OF THIS
AGREEMENT. IN THE CASE OF CUSTOMER’S LIABILITY
TO 3COM, THE FOREGOING AMOUNT SHALL BE IN ADDITION TO THE PAYMENTS DUE BY
CUSTOMER TO 3COM FOR PRODUCTS PURCHASED HEREUNDER.
TO THE EXTENT ANY LIMITATION OF
LIABILITY CONTAINED HEREIN IS CONSTRUED BY A COURT OF COMPETENT JURISDICTION TO
BE A LIMIATION OF LIABILITY IN VIOLATION OF OKLAHOMA LAW, SUCH LIMITATION OF
LIABILITY SHALL BE VOID.
21 Product Changes
3Com reserves the right to change,
improve or add any new Product at any time.
3Com shall provide written notice of any major changes to Products
purchased under this Agreement that affect form, fit or function prior to their
implementation.
22 Confidentiality and Publicity
To
the extent allowed by the Constitution and Laws of the State of Oklahoma, the
State Regents agrees to the following limitations on disclosure:
Customer acknowledges that, in
connection with this Agreement and its relationship with 3Com, it may obtain
information relating to the Products or to 3Com which is of a confidential or
proprietary nature (“Confidential Information”). Such Confidential Information may include,
but is not limited to, trade secrets, know how, inventions, techniques,
processes, programs, schematics, software source documents, data, customer
lists, financial information, and sales and marketing plans or information
which Customer knows or has reason to know is confidential, proprietary or
trade secret information of 3Com.
Customer shall at all times, both during the term of this Agreement and
for a period of at least three (3) years after its termination, keep in trust
and confidence all such Confidential Information, and shall not use such
Confidential Information other than expressly authorized by 3Com under this
Agreement, nor shall Customer disclose any such Confidential Information to
third parties without 3Com’s written consent.
Customer further agrees to immediately return to 3Com all Confidential
Information (including copies thereof) in Customer’s possession, custody or
control upon termination of this Agreement at any time and for any reason. The obligations of confidentiality shall not
apply to information which (a) has entered the public domain except where such
entry is the result of Customer’s breach of this Agreement; (b) prior to the disclosure
thereunder was already in the Customer’s possession;
or (c) subsequent to disclosure hereunder is obtained by Customer on a nonconfidential basis from a third party who has the right
to disclose such information to the Customer.
The State Regents is a governmental entity of the State of Oklahoma, by virtue of which it is subject to the Oklahoma Open Records Act (ORA), codified at 51 O.S. § 24.A.1, et seq. The parties agree that any provision of this Agreement that conflicts with the ORA is ineffective. The State Regents do undertake to protect proprietary information provided by 3Com to the full extent permitted by the ORA. Any press release or publication regarding this Agreement is subject to prior review and written approval of the parties.
23 General
23.1 Entire
Agreement. This Agreement is intended as the complete,
final and exclusive statement of the terms of the agreement between the parties
relating to the subject matter hereof and supersedes all prior understandings,
writings, proposals, representations or communications, oral or written,
relating to the subject matter hereof.
This Agreement may not be modified except in a writing executed by both
parties.
23.2 Force
Majeure.
Neither party shall be liable to the other party for any alleged loss or
damages resulting from delays in performance (including for 3Com loss or
damages resulting from delivery of the Products being delayed) caused by acts
of the other party, acts of civil or military authority, governmental
priorities, earthquake, fire, flood, epidemic, quarantine, energy crisis,
strike, labor trouble, war, riot, accident, shortage, delay in transportation,
or any other causes beyond the reasonable control of the party whose
performance is so delayed.
23.3 Notices. Any notice regarding non-performance, breach,
termination, or renewal shall be given in writing and shall be hand delivered
or deposited, postage prepaid, registered or certified mail, return receipt
requested, in the United States or other country’s mail, or sent by a
recognized overnight courier, addressed to Customer or 3Com, as the case may
be, at the address first stated in this Agreement or at such other address as
shall be given by either one to the other in writing. All other notices may be sent by regular mail
or by facsimile or e-mail confirmed by first class mail. All notices shall be deemed to have been
given and received on the earlier of actual delivery or three (3) days from the
date of postmark.
23.4 Waiver. A waiver of any default hereunder or of any
of the terms and conditions of this Agreement shall not be deemed to be a
continuing waiver or a waiver of any other default or of any other term or
condition, but shall apply solely to the instance to which such waiver is
directed. The exercise of any right or
remedy provided in this Agreement shall be without prejudice to the right to
exercise any other right or remedy provided by law or equity.
23.5 Severability. In the event any provision of this Agreement is
found to be invalid, illegal or unenforceable, a modified provision shall be
substituted which carries out as nearly as possible the original intent of the
parties and the validity, legality and enforceability of any of the remaining
provisions shall not in any way be affected or impaired thereby.
23.6 Assignment. Assignment of this Agreement shall be
prohibited without the express written consent of the other party; except that
3Com shall be entitled to assign its interest in this Agreement to any subsidiary
or affiliate or in connection with a merger or other business combination in
which 3Com is not the surviving entity.
Any attempted assignment in violation of this provision shall be null
and void.
23.7 Photocopy
of Original. Both parties agree
that an unaltered and accurate photocopy of the executed original of this
Agreement may be used for the purpose of making any required or allowed public
filings or other purposes.
23.8 Governing Law. Except for any disputes arising or
relating to 3Com’s intellectual property, including but not limited to 3Com’s
Software and Confidential Information which shall be interpreted under the laws
of the State of California, the validity, interpretation, and performance of
this Agreement shall be controlled by and construed under laws of the State of
Oklahoma, United States of America as if performed wholly within the state and
without giving effect to the principles of conflict law. Each party hereby agrees the other party
shall be entitled to seek any appropriate legal or equitable remedies for any
material breach of this Agreement. The
parties specifically disclaim the UN Convention on Contracts for the
International Sale of Goods.
23.9 Choice
of Language. The original of this
Agreement has been written in English.
In the event of any conflict or inconsistency between the English
language version and the local language version of this Agreement (if a local
language version is prepared), the English language version will be the
controlling document for all purposes.
23.10 United States Government End Users. All technical data and computer software
is commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer
Software” as defined in DFARS 252.227-7014 (June 1995) or as a “Commercial
Item” as defined in FAR 2.101(a) and as such is provided with only such rights
as are provided in 3Com’s standard commercial license for such software. Technical data is provided with limited
rights only as provided in DFARS 252.227-7015 (Nov 1995) or FAR 52.227-14 (June
1987), whichever is applicable. Customer
agrees not to remove, deface or modify any portion of any legend provided on
any licensed program or documentation delivered to it under this Agreement.
3Com
State & Local Government Sales Agreement
EXHIBIT
A
DISCOUNT
SCHEDULE
Contract pricing is based on discounts off 3Com List Price. The discount percentages vary by 3Com Product Category. 3Com’s LAN Telephony products are being offered as a sub-category with a separate discount schedule.
Discount
Category Discount
B 41%
D 10%
E 0%
F 25%
G 38%
J 35%
LAN
Telephony Category
F 0%
G 13%
J 4%
3Com
Services
Guardian 15%
Express 15%
NBX
Installation 15%
Professional
Services 0%
U.S. EXPORT/RE-EXPORT
REQUIREMENTS
Customer is about to receive from
3Com Corporation (“3Com”) and its subsidiaries certain technology, software
and/or products. Customer understands
that this transaction constitutes a transfer, export, or re-export of United
States products and is therefore, governed by the provisions of the U.S. Export
Administration Regulations (“EAR”).
Customer hereby certifies that, unless
prior authorization is received by Customer from the U.S. Department of
Commerce, Customer shall not transfer, export, or re-export, directly or
indirectly, any 3Com technology or software (or the direct product of such
technology or software or any part thereof, or any process or service which is
the direct product of such technology or software) received under License
Exception TSR to any of the following nations or nationals thereof:
Albania, Armenia, Azerbaijan, Belarus, Bulgaria, Cambodia, Cuba, Estonia, Georgia, Iran, Iraq, Kazakhstan, Kyrgystan, Laos, Latvia, Libya, Lithuania, Moldova, Mongolia, North Korea, People’s Republic of China, Republic of Serbia, Romania, Russia, Sudan, Syria, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, Vietnam.
Customer acknowledges that if
Customer is located in one of the countries listed below and Customer receives
products under license exception CIV from 3Com, Customer will not transfer,
export or re-export these products to military end-users or for known military
uses. In addition to conventional
military activities, Customer understands that military uses include any proliferation
activities and that both uses would require an approved license from the U.S.
Government prior to such sale or export.
Albania, Armenia, Azerbaijan, Belarus,
Bulgaria, Cambodia, Estonia, Georgia, Kazakhstan, Kyrgystan,
Laos, Latvia, Lithuania, Moldova, Mongolia, People’s Republic of China,
Romania, Russia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, Vietnam
EMBARGOED COUNTRIES –COMPREHENSIVE LISTING
Customer
acknowledges that it is unlawful to, and agrees that Customer will not
transfer, export or re-export without U.S. Government permission, U.S. origin
products, software, technology or the product thereof, if Customer knows that
the products, software, technology or the product thereof are destined for the
following embargoed countries:
Cuba,
Iran, Iraq, Libya, North Korea, Republic of Serbia, Sudan and Syria
Customer agrees not to transfer,
export or re-export products, technology or software if Customer is informed by
the U.S. Government that an export license is required for transfer, export, or
re-export to Customer’s customers or any intermediate entity in the chain of
supply because it may apply to the design, development, production, stockpiling
or use of missiles, chemical or biological weapons or for nuclear end use.
Customer acknowledges that it is
unlawful to, and agrees that Customer will not, transfer, export or re-export
without U.S. Government permission, U.S. origin products, software or technology
if Customer knows that the products, technology or software; (a) are destined for any missile technology
project, or (b) will be used in the design, development, production or use of
missiles, or (c) will be used in the design, development, production,
stockpiling, or use of chemical or biological weapons, if any such activities
are located in any of the following proliferation risk countries:
Afghanistan, Algeria, Andorra, Angola, Armenia, Azerbaijan, Bahrain, Belarus, Bulgaria, Burma, Cambodia, People’s Republic of China, Comoros, Djibouti, Egypt, Georgia, India, Israel, Jordan, Kazakhstan, Kuwait, Kyrgystan, Lebanon, Micronesia, Moldova, Mongolia, Oman, Pakistan, Qatar, Russia, Saudi Arabia, Taiwan, Tajikistan, Turkmenistan, Ukraine, United Arab Emirates (UAE), Uzbekistan, Vanuatu, Vietnam, Yemen.
Customer further acknowledges that
it is unlawful to, and agrees that Customer will not, transfer, export or
re-export without U.S. Government permission 3Com products, software, or technology,
if Customer knows that it will be used for nuclear end-uses in any country other than:
Australia,
Belgium, Canada, Denmark, France, Germany, Greece, Iceland, Italy (including
San Marino and Vatican City), Japan, Luxembourg, the Netherlands, New Zealand,
Norway, Portugal, Spain, Turkey or the United Kingdom.
FOREIGN
CORRUPT PRACTICES ACT
Customer understands that 3Com is
prohibited from corruptly making payments or giving anything of value, directly
or through a foreign sales representative, to officials of any non-U.S.
government, candidates for a non-U.S. political office, non-U.S. political
parties, or any person where the payer knows the payment will be passed on to a
non-U.S. government official, candidate, political office or political party.
Customer certifies that neither it,
nor to its knowledge any of its employees, representatives, or agents, has
made, offered to make or agreed to make any loan, gift, donation or other
payment, directly or indirectly, whether in cash or in kind, to or for the
benefit of any candidates, committee, political party or faction or government
subdivision or any individual elected, appointed or otherwise designated as an
employee or officer thereof to obtain or retain business. Customer hereby confirms that if it learns of
or has reason to know of any such payment, offer, or agreement to make a
payment to any of the above-referenced persons or entities for the purpose of
obtaining or retaining business for my company, it will immediately advise 3Com
of its knowledge or suspicion.

Service
Agreement Terms and Conditions
This Service Agreement (“Agreement”) is made this ____ day
of ____, 2002, (“Effective Date”) by and between 3Com Corporation (“3Com”) and
_________________________________ (“Customer”). Subject to the terms and conditions of this
Agreement, 3Com shall provide the Services to Customer for those Products and
at those locations set forth in the Customer Information Document attached
hereto as Appendix A.
1. TERM AND TERMINATION
1.1 The
term of this Agreement shall be one (1) year from the Effective Date, or for three (3) years if the
multi-year option is identified on the Customer Information Document, and may be extended for
additional one (1) year terms by mutual agreement. Either party may terminate this Agreement if
the other party: (a) fails to perform any material term or condition of this
Agreement, and (b) does not remedy the failure within thirty (30) days after
receipt of written notice of such failure.
1.2 The termination or expiration of this
Agreement shall in no way relieve either party from its obligations to pay the
other party any sums accrued hereunder prior to such termination or expiration
or affect any other provisions hereunder.
2.0 ELIGIBILITY FOR SUPPORT
2.1 This Agreement only covers the 3Com
hardware and software (“Products”) identified at the time of purchase, any
additional Products amended to this Agreement, and any replacement Product,
part, or software provided hereunder.
2.2 3Com requires that each unit of the same
Product located at Customer's site be covered by the same level of Service and
must include the chassis and all associated cards.
2.3 The Product must contain the most current,
or immediately preceding version of 3Com software and/or firmware and be
installed and maintained in accordance with the specifications set forth in the
manual furnished with the Product.
3.0 RIGHTS AND OBLIGATIONS
3.1 Customer shall provide access to all
documentation, diagnostics programs, operating systems, utilities, application
programs as deemed necessary by 3Com.
3.2 3Com may, at its option, designate a
sub-contractor to provide Services to Customer on behalf of 3Com.
4.0 SERVICE EXCLUSIONS
4.1 Any services outside the scope of this Agreement,
including, but not limited to customization or installation of Products. Such additional services may be furnished on
a time and materials basis at 3Com’s then-current rates, subject to
availability of 3Com’s service personnel.
4.2 Any misuse or negligent use of a Product or
part, including replacement of parts or repair of damage, any use other than
its intended use, or use outside the environmental range specified by 3Com.
4.3 Any services to the Product resulting from
unusual external causes such as, but not limited to, power failure, power
surges, air conditioning failure, humidity, improper input/output signals to
3Com’s connections or Customer’s other software not previously approved by
3Com, accident, fire, explosion or Act of God.
4.4 All
service options may not be available in all locations and may be restricted in
some countries due to export or other regulations. Where export restrictions
occur, software will not be supplied.
3Com may suspend Services
under this Agreement if Customer delivers technical data or Product in
violation of the applicable export regulations.
5.0 PAYMENT TERMS
5.1 All service fees are due and payable in
advance. Payment is due within thirty (30)
days from the date of invoice and will be in U.S. dollars, free of any
withholdings or restrictions.
5.2 All
stated prices are exclusive of any taxes, fees and duties or other amounts,
however designated, and including without limitation value added and
withholding taxes which are levied or based upon such charges, or upon this
Agreement. Any taxes related to products
purchased or licensed pursuant to this Agreement shall be paid directly by
Customer or Customer shall present an exemption certificate acceptable to the
taxing authorities. Applicable taxes
shall be billed as a separate item on the invoice, to the extent possible.
5.3 If
any payment of any undisputed invoice from 3Com is delinquent for more than
thirty (30) days, 3Com may suspend Services or terminate this Agreement,
without limiting any other rights it may have.
3Com reserves the right to charge interest on any
delinquent balance which shall be computed on a daily basis for each day that
the payment is delinquent at the lesser of eighteen percent (18%) per year or
the maximum rate permitted by law.
5.4 If this Agreement has been purchased from a 3Com reseller, the
reseller will be invoiced for the Service fee for the Services provided and
will be liable for the payment obligations herein. However, should such reseller fail to pay
3Com as required herein, 3Com reserves the right to terminate Services and
enforce any rights it may have hereunder.
6.0 CONFIDENTIAL INFORMATION
To the extent allowed by the Constitution and Laws
of the State of Oklahoma, the State Regents agrees to the following limitations
on disclosure: Certain
information, which is confidential in nature, may be exchanged in connection
with the provision of Services under this Agreement. Confidential information may not be divulged
to any third party without the prior written consent of the disclosing party
for a period of three (3) years. This
obligation does not apply to information which: (i)
is now, or becomes, generally known or available; (ii) is lawfully known to the
recipient without an obligation of confidentiality; (iii) is lawfully furnished
to the recipient by a third party without restriction on disclosure; (iv) is
furnished to others by the disclosing party without restriction; (v) is
independently developed by the recipient without use of the disclosing party’s
confidential information; or (vi) is required to be disclosed by a governmental
agency or law, provided the recipient
gives prompt notice to the other party
prior to any disclosure.
The State Regents is a governmental entity of the
State of Oklahoma, by virtue of which it is subject to the Oklahoma Open
Records Act (ORA), codified at 51 O.S. § 24.A.1, et seq. The parties agree that any provision of this
Agreement that conflicts with the ORA is ineffective. The State Regents do undertake to protect
proprietary information provided by 3Com to the full extent permitted by the
ORA. Any press release or publication
regarding this Agreement is subject to prior review and written approval of the
parties.
7.0 LIMITED WARRANTY
7.1 3Com
warrants that the repaired or replacement Product or part will be free from
defects in material and workmanship for the later of a period of ninety (90)
days from the date of shipment or the remainder of the original warranty
period. 3Com’s sole obligation under
this limited warranty shall be, at 3Com’s option, to repair or replace any
defective Product or part.
7.2 3Com's technical engineers
will provide quality technical support in accordance with generally
recognized business practices and standards.
7.3 TO THE FULL EXTENT ALLOWED BY LAW, THE
FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY
OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR
CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
SATISFACTORY QUALITY. 3COM’S WARRANTIES CONTAINED HEREIN RUN ONLY TO CUSTOMER,
AND ARE NOT EXTENDED TO ANY THIRD PARTIES. 3COM NEITHER ASSUMES NOR AUTHORIZES
ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE
SERVICES PROVIDED UNDER THIS AGREEMENT.
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION
DISCLOSE THAT THE ALLEGED DEFECT IN THE EQUIPMENT OR SOFTWARE DOES NOT EXIST OR
WAS CAUSED BY CUSTOMERS OR ANY THIRD PERSON’S MISUSE, NEGLIGENCE, IMPROPER
INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY
OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE,
LIGHTNING OR OTHER HAZARD.
8.0 LIMITATION OF LIABILITY
8.1
3Com shall not be liable for any
damages arising from performance or non-performance of the Product during a
testing period or for any damages caused by the failure of Customer to perform
its responsibilities.
8.2
3Com shall not be responsible for any
software, firmware, information or memory data of Customer contained in, stored
on, or integrated with any Product returned to 3Com under this Agreement.
8.3 TO
THE FULL EXTENT ALLOWED BY LAW THE PARTIES EXCLUDE ANY LIABILITY, WHETHER BASED
IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL,
INDIRECT, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS
ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF SERVICES UNDER THIS
AGREEMENT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE.
THE DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. TO THE EXTENT ANY LIMITATION OF LIABILITY
CONTAINED HEREIN IS CONSTRUED BY A COURT OF COMPETENT JURISDICTION TO BE A LIMIATION
OF LIABILITY IN VIOLATION OF OKLAHOMA LAW, SUCH LIMITATION OF LIABILITY SHALL
BE VOID.
9.0 GENERAL
9.1 Each party is an independent contractor,
and not an agent or employee of the other party.
9.2 This Agreement is intended as the complete
statement of the terms of the agreement between the parties relating to
Services.
9.3 If either party is prevented from carrying
out any of its obligations under this Agreement due to any circumstance beyond
its reasonable control including, without limitation, act of government or God,
interruption of power supplies, interference by a third party, industrial
disputes, earthquake or other natural disaster, the party affected shall be
excused from performance of such obligation for the duration and to the extent
of such preventing circumstance.
9.4 A waiver of any default hereunder or of any
of the terms and conditions of this Agreement shall not be deemed to be a
continuing waiver or a waiver of any other default or of any other term or
condition. In the event any provision of
this Agreement is found to be invalid, illegal or unenforceable, the validity,
legality and enforceability of any of the remaining provisions shall not be
affected thereby.
9.6 The validity, performance construction, and
interpretation of this Agreement shall be governed by the laws of the State of
Oklahoma, excluding conflicts of laws principles and excluding the United
Nations Convention on Contracts for the International Sale of Goods.
9.7 In any legal action to enforce, or arising
out of a sale subject to this Agreement, the prevailing Party shall be awarded
all court costs and reasonable attorney’s fees incurred.
9.8 The provisions of
this section shall survive for a period of five (5) years from the termination
or expiration of this Agreement. All
warranties and confidentiality provisions shall remain in effect for their
stated duration.
IN WITNESS WHEREOF, the parties
hereto have signed this Agreement as of the Effective Date stated at the
beginning of this Agreement.
3Com Corporation
Signature:
Printed:
Title:
Date:
Customer:
Signature:
Printed:
Title:
Date:
Service
Descriptions
Guardiansm
Service
Description
Guardiansm Service entitles Customer to technical support for an
unlimited number of incidents, on-site support, advance hardware replacement
and Software Updates for those Products
and to those sites listed in Appendix A, Customer Information Document(s).
·
Technical Support
Technical Support will be available via access to 3Com
technical support web site and via telephone.
If telephone support is requested, and a technical engineer is not
immediately available, 3Com will respond with a callback within one (1) hour of
Customer’s initial request.
Technical Support will include assistance in the use of the
Products, as well as problem identification and resolution, including
workarounds, when possible. Assistance
may also include logging into Customer’s system via modem for diagnosis of
problems, if such access is made available to 3Com.
For
NBX Products, 3Com shall provide limited assistance in resolving problems that
are related to Customer's telecommunication providers. Such assistance shall consist of limited
troubleshooting of 3Com Products, including testing of connections as necessary
for problem identification, but does not include problem resolution on non-3Com
products.
·
Advance Hardware Replacement
Advance
Hardware Replacement ensures that a replacement for a defective hardware
Product or part will be shipped to the Customer before requiring the Customer
to return the defective Product or part to 3Com. Product or part will be shipped to arrive at
Customer’s site the next business day
[31]after
dispatch. However,
any requests for replacement Product received after 3:00 PM local time may ship
the following business day for second day delivery. 3Com will provide a Return Material
Authorization number (RMA) to allow the return of the defective Product or
part. All delivery costs are borne by
3Com.
A replacement Product
or part may be new or reconditioned of like kind, functionality, and
quality. The defective Product or part
must be returned to 3Com within fifteen (15) days of receipt of the replacement
product; all shipping costs are borne by Customer. In the event the defective Product or part is
not returned within fifteen (15) days, or is returned in an unacceptable
condition, Customer agrees to pay the list price per Product or part as stated
in the then-current 3Com price list.
Failure to pay the price or return the defective Product or part
promptly will result in the suspension of Services.
·
On-Site Engineer
When
a problem cannot be resolved by utilizing technical support, 3Com will dispatch
an engineer to arrive on-site pursuant to the Service level purchased by
Customer.
3Com shall comply with all Customers or Government imposed
security requirements while on Customer premises. However, 3Com shall not be
responsible for delays in performing Services due to Customer’s failure to
provide 3Com with access to Customer’s facilities or due to such security
requirements
·
Software Updates
Customer is entitled to access Software Updates
(including related documentation) that are made available for the Products
during the term of this Agreement; however; 3Com does not guarantee the
frequency or quantity of such Software Updates. Software Updates are defined as formal software
releases that may include new features and functionality, and that are not
considered a new product or a chargeable upgrade by 3Com, for which there will
be a separate cost.
Any
software provided hereunder will be governed by the license agreement accompanying
the original Product purchased by Customer.
Customer has the right to duplicate both the software and documentation
for its own internal use, provided that all copyright, trademark, and other
proprietary rights notices are also reproduced in the same form and manner as
on the original media.
3Com
may issue a Software Update that also requires a hardware upgrade in order to
utilize new functionality of the Software. Any such hardware upgrade is not
covered. Customer may purchase the hardware upgrade at the price set forth in
the then-current 3Com Price List, less applicable discount (if any).
Software Updates for Network Management
applications, Advanced Features and those requiring specific Software license
keys are not included as part of this Service
Expresssm
Service
Description
Expresssm Service
entitles Customer to technical support for an unlimited number of incidents,
advance hardware replacement and Software Updates for those Products and to those sites listed
in Appendix A, Customer Information Document(s).
·
Technical Support
Technical Support will be available via access to 3Com
technical support web site and via telephone.
If telephone support is requested, and a technical engineer is not
immediately available, 3Com will respond with a callback within one (1) hour of
Customer’s initial request.
Technical Support will include assistance in the use of the
Products, as well as problem identification and resolution, including
workarounds, when possible. Assistance
may also include logging into Customer’s system via modem for diagnosis of
problems, if such access is made available to 3Com.
For
NBX Products, 3Com shall provide limited assistance in resolving problems that
are related to Customer's telecommunication providers. Such assistance shall consist of limited
troubleshooting of 3Com Products, including testing of connections as necessary
for problem identification, but does not include problem resolution on non-3Com
products.
·
Advance Hardware Replacement
Advance
Hardware Replacement ensures that a replacement for a defective hardware
Product or part will be shipped to the Customer before requiring the Customer
to return the defective Product or part to 3Com. Product or part will be shipped to arrive at
Customer’s site the next business day
[32]after
dispatch. However,
any requests for replacement Product received after 3:00 PM local time may ship
the following business day for second day delivery. 3Com will provide a Return Material
Authorization number (RMA) to allow the return of the defective Product or
part. All delivery costs are borne by
3Com.
A replacement Product
or part may be new or reconditioned of like kind, functionality, and
quality. The defective Product or part
must be returned to 3Com within fifteen (15) days of receipt of the replacement
product; all shipping costs are borne by Customer. In the event the defective Product or part is
not returned within fifteen (15) days, or is returned in an unacceptable
condition, Customer agrees to pay the list price per Product or part as stated
in the then-current 3Com price list.
Failure to pay the price or return the defective Product or part
promptly will result in the suspension of Services.
·
Software Updates
Customer is entitled to access Software Updates
(including related documentation) that are made available for the Products
during the term of this Agreement; however; 3Com does not guarantee the frequency
or quantity of such Software Updates.
Software Updates are defined as formal software releases that may
include new features and functionality, and that are not considered a new
product or a chargeable upgrade by 3Com, for which there will be a separate
cost.
Any
software provided hereunder will be governed by the license agreement
accompanying the original Product purchased by Customer. Customer has the right to duplicate both the
software and documentation for its own internal use, provided that all
copyright, trademark, and other proprietary rights notices are also reproduced
in the same form and manner as on the original media.
3Com
may issue a Software Update that also requires a hardware upgrade in order to
utilize new functionality of the Software. Any such hardware upgrade is not
covered. Customer may purchase the hardware upgrade at the price set forth in
the then-current 3Com Price List, less applicable discount (if any).
Software Updates for
Network Management applications, Advanced Features and those requiring specific
Software license keys are not included as part of this Service
Software
Updates Service
Description
Software
Updates Service entitles Customer to Software Updates for those Products and to
those sites listed in Appendix A, Customer Information Document(s). Software Updates are defined as formal
software releases that include new features and functionality, and that are not
considered a new product or a chargeable upgrade by 3Com, for which there will
be a separate cost.
· Software Updates
Customer
is entitled to access Software Updates (including related documentation) that
are made available for the Products during the term of this Agreement; however;
3Com does not guarantee the frequency or quantity of such Software
Updates.
Any
software provided hereunder will be governed by the license agreement
accompanying the original Product purchased by Customer. Customer has the right to duplicate both the
software and documentation for its own internal use, provided that all
copyright, trademark, and other proprietary rights notices are also reproduced
in the same form and manner as on the original media.
3Com
may issue a Software Update that also requires a hardware upgrade in order to
utilize new functionality of the Software. Any such hardware upgrade is not
covered. Customer may purchase the hardware upgrade at the price set forth in
the then-current 3Com Price List, less applicable discount (if any).
Software Updates for Network Management applications, Advanced
Features and those requiring specific Software licenses keys are not included
as part of this Service.
This Service does not entitle Customer to
telephone or email technical support from 3Com.