Network Operations
The following network support services are available to OneNet users:
Network Planning
OneNet will assist both new and existing users with their connections to the network, including equipment configurations, software needs and, where feasible, design of local area networks.
Ordering Equipment
When ordering equipment, OneNet can assist users interested in taking advantage of OneNet volume pricing from approved vendors.
Equipment Configuration
Upon customer request, OneNet will configure routers, and other equipment necessary for connection to the network, as well as installation for all equipment required for operation of the backbone.
Technical Support
OneNet operates a toll-free help desk 24 hours, year-round to provide assistance relative to both common network applications, such as Chameleon, Netscape, and equipment.
Maintenance
OneNet will provide maintenance of all equipment used in the OneNet backbone.
Problem Resolution/Troubleshooting
Through the help desk, OneNet advisors will help identify any OneNet user ‘s operational difficulty and then follow through with a solution.
Domain Name System (DNS) Services
Domain Name System is a mechanism used in the Internet for translating names of host computers into addresses. The DNS also allows host computers not directly on the Internet to have registered names in the same style. Through the use of the hub-site computers, as well as central computers in Oklahoma City and Tulsa, OneNet will provide DNS services to users unable to maintain these systems within their organizations. In addition, OneNet will provide secondary DNS registration where required.
Network Security
OneNet is designed to be a secure network operating within Oklahoma, with gateways to external networks such as Internet, Internet2 and others. OneNet will provide security through a variety of hardware and software applications, monitoring both the gateways as well as the internal network.
Mailing List Functions
OneNet provides an extension of electronic mail which allows users to electronically send reports to a prescribed list of recipients by using just one group address. This service can be public or private, moderated or not.
OneNet Headlines
OneNet will provide customers with up-to-date network, technical and policy information on its Internet site. In addition, the News headlines will be utilized in an effort to keep OneNet customers abreast of any new procedures and services as the come on-line.
