The following network support services are available to OneNet users:

Network Planning OneNet will assist both new and existing users with their connections to the network, including equipment configurations, software needs and, where feasible, design of local area networks.
Ordering Equipment When ordering equipment, OneNet can assist users interested in taking advantage of OneNet volume pricing from approved vendors.

Installation

OneNet will install routers, channel service units, digital service units and other equipment necessary for connection to the network, as well as installation for all equipment required for operation of the backbone.

Technical Support

OneNet will operate a 1-800 help desk 24 hours, year-round to provide assistance relative to both common network applications, such as Chameleon, Netscape, and equipment.

Maintenance

OneNet will provide maintenance of all equipment used in the OneNet backbone. If desired, OneNet can provide maintenance to users for their equipment required to connect to OneNet.

Problem Resolution/Troubleshooting

Through the help desk, OneNet advisors will help identify any OneNet user 's operational difficulty and then follow through with a solution.

Scheduling of Educational Courses and Video Conferences

OneNet staff will work with OneNet users in scheduling courses and video conferences.

Domain Name System (DNS) Services

Domain Name System is a mechanism used in the Internet for translating names of host computers into addresses. The DNS also allows host computers not directly on the Internet to have registered names in the same style. Through the use of the hub-site computers, as well as central computers in Oklahoma City and Tulsa, OneNet will provide DNS services to users unable to maintain these systems within their organizations. In addition, OneNet will provide secondary DNS registration where required.

Network Security

OneNet is designed to be a secure network operating within Oklahoma, with gateways to external networks such as the Internet, BITNET and others. OneNet will provide security through a variety of hardware and software applications, monitoring both the gateways as well as the internal network.

USENET News Feeds

OneNet will provide full USENET on-line news services to users and will maintain hosts with sufficient disk capacity to hold one to two weeks worth of news history. OneNet will also provide partial feeds, where appropriate or requested, to K-12 and other groups.

Mailing List Functions

OneNet provides an extension of electronic mail which allows users to electronically send reports to a prescribed list of recipients by using just one group address. This service can be public or private, moderated or not.

OneNet Headlines

OneNet will provide customers with up-to-date network, technical and policy information on its Internet site. In addition, the News headlines will be utilized in an effort to keep OneNet customers abreast of any new procedures and services as the come on-line.

Logging System

OneNet will maintain a logging system to record the ever-changing design of the network and associated equipment. The system will also be used to record users of the network, billing information, equipment records, including maintenance, and records of trouble calls and their resolutions.

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